POSTAL COSTS AND POSTAGE DISCOUNTS
We at Card Craft UK are dedicated to bringing you quality items at affordable prices.
We also believe customers should be able to see the cost of their items and the cost of postage prior to entering a secure area to make payment. We therefore list the price of the product and our Low Cost P&P with every item in our shop so that you can see exactly how much each item costs.
99% of our listings are now FREE P&P.
DELIVERY
Parcels to a value of £35 are posted using Royal Mail First Class postal service. Small items totalling over £35 in value may be posted in separate parcels up to the £35 value. (This is the value set by Royal Mail)
Parcels over £35 in value will be posted using Royal Mail standard parcel service or the most economical method provided by the Royal Mail postal service. A receipt of posting is received for every item posted.
We endeavour to post every item purchased from stock within 2 working days of receipt of payment, (excluding weekends and Bank Holidays)
Payment received for purchases in stock, before 15:00, will in most cases be posted the following working day.
We will post to mainland UK and offshore islands within the Royal Mail postal areas. These include Northern Ireland, Guernsey and Jersey. For further details please refer to Royal mail postal areas and costs for First Class mail.
International purchases will also be posted within the above time scales. International customers must place an order prior to0 payment so that we can confirm theadditional postage charges to your country.
OUT OF STOCKAlthough we do our best to keep every item listed in our shop in stock, it is inevitable due to demand on certain items and certain times of year that some products will sell out faster than anticipated. When this happens the following applies.
We will write to customers to inform them if any items are out of stock. If the item is from a UK supplier we can get new stock in within 7 days, we will therefore post the in stock items and forward the out of stock items as soon as they are received. If the item out of stock is from an overseas supplier, Stampabilites or others, this may take a little longer subject to the time of month your items were purchased. Customers will be notified in writing which item(s) are out of stock, when we expect delivery of new stock. A customer can request a refund for the out of stock item(s) if the period from placing an order to despatch is greater than 21 days.
RETURNING GOODS
Items that are faulty or damaged at the time of delivery can be returned to us for replacement. The customer must telephone our Customer Service Department on 01524 848833 within 24 hours of receipt of goods to request a returns number.
CANCELLATION OF AN ORDER
Should in the unlikely event a customer choose to cancel an order after payment has been made the following will apply. The order will be cancelled and the customer will receive a refund (usually by cheque) for the total amount less the cost of bank charges, credit/debit card charges, administration and packaging costs if the items have been packaged to post or has been posted and returned due to incorrect address details supplied at the time the order was placed.
REFUNDS
Refunds for cancelled orders will be subject to the cost of any packaging and postal costs where applicable plus an administration charge of 10%, the minimum charge to cover administration and bank charges will be £5 plus Vat | 
